Here at SplashTelecom, providing excellent customer service and support to you is our #1 priority.

If for any reason there is a problem, we will work to resolve the issue as quickly and professionally as we can.

We make it easy for you to connect with someone if you have a question about your SplashTelecom service. Just go where you need help by choosing an option from the sections below.

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Now that you are set up, you are ready to make and receive calls!

Who Am I - Dial 8400	Say the phone number you are dialing from.
Info - Dial 411	News, Stocks, Sports, Entertainment, Travel.
Voicemail - Dial 8500	Check your voicemail messages.
Remaining Balance - Dial 8200	Verify your remaining amount of call credit.
Control Panel	Edit your SplashTelecom account information.

Toll free outgoing PSTN calls	Dial 1 + 800 + seven digit number (also for 888, 877, 866)
Continental US and Canada calls	Dial 1 + area code + seven digit number (even when calling within your own area code.)
International calls	Dial 011 + country code + city code + phone number

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How do I dial an International phone number?

You must dial 011 + Country Code + City Code + Phone Number

How do I dial a United States or Canada phone number?

You must dial 1+ Area Code + Phone Number


Note: PSTN numbers must be dialed as if you were living in North America. If you reside in Australia and need to call Canada, United States, Bermuda or most Caribbean countries, you will need to dial: 1 + Area Code + Phone number.

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How to access your voicemail and customize your greeting

Via Control Panel

• Login to your Control Panel.
• Refer to the "Voicemail' tab to hear, save or delete your voicemail messages.
• Click on the "Virtual Numbers" tab to modify your voicemail passwords and click on "Update" to save your changes.
• Consult the Control Panel online help section for more detailed information on this feature.

Via Phone

• Dial 8500.
• Enter your phone number and password.
• Follow the voice prompts to hear, save, or delete your voicemail messages, or for other options.

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Why did I get a notice for OVER USAGE?

The unlimited plans are designed for the calling habits of the typical residence. In some cases, we find certain users have requirements over and above what the industry accepts as typical residential usage. You fit into that category of users. When pricing our plans, we have to consider the average consumer and cannot allow usage that would be typical for a business, call center, telemarketing firm or other high volume user.

As per the Terms and Conditions found in our General Service Agreement, we ask that you upgrade to a bulk plan or pay as you go account immediately. In order to upgrade, please place an order for the new service. Once this is complete, let us know the new account and the existing account that needs to be deleted.

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Click here to fill out a trouble ticket. A customer service representative will be in touch with you shortly.

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Click here to send us a message. A customer service representative will be in touch with you shortly.

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